Everything you need to know

At CrownKey Properties in Edgware, we take immense pride and honour in looking after both our landlords and tenants. Whether you are looking to let your property with complete peace of mind or searching for a quality rental home, find answers to our most common queries below.

Frequently asked questions

From tenant vetting and management fees to deposit protection and maintenance repairs, we believe in open communication and complete transparency at every stage of the rental journey.

What happens if I cannot pay my rent on time?

Contact us as soon as possible. Do not wait until the payment is overdue, as early communication may help identify available options.

Where do I collect keys?

 

  • Keys are provided on your lease start date after the first month's rent and deposit are cleared.

 

    Maintenance & Repairs

    What should I do if there is an emergency?

    If there is an immediate danger to people or serious damage to the property, contact the appropriate emergency service first. Then notify the landlord or property manager as soon as it is safe to do so.

    What should I do if I lose my keys?

    Contact the landlord, property manager, or designated emergency contact. You may be responsible for reasonable costs associated with replacement keys or locks, depending on your agreement.

    How much notice do I need to give before moving out?

    The required notice depends on your tenancy type, agreement, and applicable law. Check your tenancy agreement or ask your landlord/property manager before giving notice.

    What should I do when moving out?

    Follow the move-out instructions provided by your landlord or property manager. Typically, this includes giving the required notice, paying outstanding rent, removing personal belongings, cleaning the property, returning keys, and providing a forwarding address where requested.

    Where can I find important information about my tenancy?

    Your tenancy agreement should contain key information about rent, responsibilities, notice, access, and other conditions. Keep a copy of the agreement and any important correspondence

    How can I get my deposit back?

    At the end of the tenancy, the property should generally be left in the condition required by your agreement, allowing for reasonable wear and tear. Any proposed deductions should be explained in accordance with the applicable deposit rules then we will give your full deposit back immediatley.

    Ready to let or rent with confidence?

    Discover our comprehensive lettings and management packages, or reach out to our team to discuss your property needs today.